AI in SaaS

Determinism where it matters, AI where it does not

Not every problem is an AI problem. A practical decision rule for when to use a model and when to use code.

The AI hype cycle has pushed many teams to use models for tasks that would be better served by deterministic code. The result is slower, more expensive, less reliable systems. The discipline is to use AI where it shines and code where it shines, and to know the difference.

The decision rule

Use deterministic code for any task with a clear correct answer that can be specified in rules. Use AI for tasks where the input is unstructured, the correct answer is fuzzy, or the rules cannot be enumerated up front. The mistake is using AI for both because AI is exciting.

Where the line is

Routing, validation, calculation, formatting, and most workflow logic are deterministic. Summarisation, classification of unstructured text, generation, extraction from messy documents, and similarity matching are AI. The architecture should reflect this: deterministic shell, AI core where it earns its place.

The cost of getting it wrong

Using AI for deterministic work means you have introduced variance, latency, and cost where you had none. Using code for fuzzy work means you have shipped a brittle system that fails on every new input pattern. The discipline is recognising which is which before you reach for either.

Takeaways

What to do with this

Related

Keep reading

Tell us where the work gets hard.

Whether it is a tangled workflow, a product idea, or an operation that has quietly stopped scaling, we would like to hear it. No pitch deck required.