Introduction
Cafiyn ("Cafiyn", "Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, integrity, and security of personal information entrusted to us by users, customers, prospects, partners, and visitors.
This Privacy Policy describes how we collect, use, disclose, store, transfer , and protect Personal
Information obtained through:
- Cafiyn websites
- Web applications
- Customer portals
- Contact forms
- Marketing forms
- Product demonstrations
- Support interactions
- Events and webinars
- Any related services operated by Cafiyn
- By accessing or using our Services, you acknowledge that you have read and understood this Privacy
- Policy.
Definitions
Personal Information
Any information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual.
Processing
Any operation performed on Personal Information including collection, storage, use, transmission, disclosure, deletion, analysis, or modification.
Data Subject
The individual to whom Personal Information relates.
Services
All websites, software products, applications, platforms, and related services offered by Cafiyn.
Information we collect
Information You Provide
When interacting with our Services, we may collect:
- Identity Information
- First name
- Last name
- Full name
- Contact Information
- Email address
- Phone number
- Business contact details
- Professional Information
- Job title
- Organization
- Industry
- Department
- Demographic Information
- Where voluntarily provided:
- Country
- Region
- Industry segment
- Company size
- Communications
- Information submitted through:
- Contact forms
- Support tickets
- Survey responses
- Chat interactions
- Email communications
Information Automatically Collected
We automatically collect certain information when you access our Services.
Device Information
Browser type
Device type
Operating system
Language settings
Screen resolution
Technical Information
IP address
Session identifiers
Error logs
Diagnostic information
Usage Information
Pages visited
Clickstream data
Session duration
Feature usage
Referral URLs
Interaction patterns
Analytics Information
We may utilize analytics platforms and similar technologies to understand:
- User behavior
- Website performance
- Product adoption
- Conversion metrics
- Marketing effectiveness
- Analytics data may be aggregated or anonymized whenever feasible.
Purposes of processing
We process information for legitimate business purposes including:
- Service Delivery
- Providing Services
- Managing accounts
- Authenticating users
- Responding to inquiries
- Customer Support
- Resolving technical issues
- Providing assistance
- Troubleshooting
- Security
- Threat detection
- Fraud prevention
- Abuse monitoring
- Access control
- Product Improvement
- Feature development
- Performance optimization
- Service enhancement
- Marketing
- Subject to applicable law:
- Product announcements
- Service updates
- Educational content
- Event invitations
Legal basis for processing
Where applicable under relevant privacy laws, processing may be based on:
- Consent
- When you voluntarily provide consent.
- Contractual Necessity
- To provide requested Services.
- Legal Obligation
- To comply with regulatory requirements.
- Legitimate Interests
- Including:
- Security monitoring
- Fraud prevention
- Service improvement
- Business operations
Cookies and tracking technologies
We utilize:
- Session cookies
- Persistent cookies
- Analytics cookies
- Preference cookies
- Cookie usage is described in our Cookie Policy.
- Users may modify browser settings to refuse cookies, though certain functionality may become
- unavailable.
Disclosure of information
We do not sell Personal Information.
We may disclose information to:
- Service Providers
- Including providers of:
- Cloud infrastructure
- Hosting services
- Analytics platforms
- CRM platforms
- Customer support tools
- Professional Advisors
- Including:
- Legal counsel
- Auditors
- Compliance consultants
- Regulatory Authorities
- When required by:
- Law
- Court order
- Government request
- Legal process
International data transfers
Information may be transferred to and processed in countries outside the country in which it was originally collected.
Where required by law, appropriate safeguards shall be implemented to protect transferred information.
Data retention
We retain Personal Information only for as long as necessary to:
- Fulfill contractual obligations
- Deliver Services
- Meet legal requirements
- Resolve disputes
- Enforce agreements
- Retention periods may vary depending upon the nature of the information and applicable legal
- obligations.
Information security
Cafiyn maintains administrative, technical, and organizational safeguards designed to protect
information from:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Destruction
- Alteration
- Security controls may include:
- Encryption in transit
- Access controls
- Logging and monitoring
- Vulnerability management
- Secure development practices
- Periodic security reviews
- No system can be guaranteed to be completely secure.
Data subject rights
Subject to applicable law, individuals may have rights to:
- Access
- Request access to Personal Information.
- Correction
- Request correction of inaccurate information.
- Deletion
- Request deletion of information.
- Restriction
- Request restriction of processing.
- Portability
- Request transfer of information where applicable.
- Objection
- Object to processing activities.
- Withdrawal of Consent
- Withdraw previously provided consent.
- Requests may be submitted to:
- infosec@cafiyn.com
Children's privacy
Our Services are not directed toward children under thirteen (13) years of age or any higher minimum age required by applicable law.
We do not knowingly collect Personal Information from children.
If we become aware that such information has been collected, reasonable steps will be taken to remove it.
Third-party links
Our Services may contain links to third-party websites.
Cafiyn is not responsible for the privacy practices, security controls, or content of third-party websites.
Users should review the privacy policies of those websites independently.
Privacy incidents
In the event of a confirmed privacy incident affecting Personal Information, Cafiyn will take appropriate
steps to:
- Investigate the incident
- Mitigate impact
- Restore service integrity
- Notify affected parties when legally required
Changes to this policy
We may modify this Privacy Policy periodically.
Material changes will be communicated through reasonable means, including website publication or direct communication where appropriate.
Continued use of Services following updates constitutes acceptance of the revised Privacy Policy.
Contact information
Privacy and Data Protection Contact
Email: infosec@cafiyn.com
All privacy requests, concerns, complaints, and inquiries should be directed to the above address.